TERMS & CONDITIONS OF SALE
WARRANTY
Durango Nursery & Supply, Inc. (Durango Nursery) warrants that nursery stock is true to name and will be in healthy, viable condition when it leaves Durango Nursery grounds. Due to elements beyond our control, when plant material leaves the grounds, no warranty is expressed or implied as to the future health or survivability of the plant material. In the event of failed plant material, Durango Nursery can send an experienced associate of the nursery to do a site visit for inspection, on a case-by-case basis.
PRODUCT HOLDING POLICY
All materials can be held at the request of our customers and at the expense of Durango Nursery for 30 days after material is originally tagged. When tagged, this material must be paid for in full and becomes the property of the customer. For plant material, Durango Nursery will be responsible for the health of the material during the initial 30 days. If the plant health fails in this 30-day period, Durango Nursery will replace the product or credit the customer. If material is held for more than 30 days, a holding fee of 15% of the purchase price will be charged monthly. This holding fee must be paid for in full before material can be picked up or delivered. Material will not be held without payment. No material will be held past November 1st, regardless of the date it was flagged and purchased, even if this period is less than 30 days. After November 1st, any material that has not been picked up will be returned to Durango Nursery with no option for a refund.
RETURN POLICY
Returns will typically be refunded via the original purchase method. Cash returns must not exceed $100, otherwise store credit or a check will be issued. Credit card returns must be refunded back onto the card used in the original purchase. No returns will be accepted on materials purchased at a discounted price, or materials that were a special request (see: Special Requests). All returned material will be subject to a restocking fee of 15% of the purchase price. If materials are held for a customer by a Durango Nursery employee sight unseen, the customer is responsible for inspecting the material before it is picked up or delivered.
Balled and Burlapped Plants: All balled and burlapped (B&B) plant material will not be accepted for return if it has left the nursery grounds. Plants that are held at the nursery but returned before they have left the grounds will still subject to the 15% restocking fee. B&B plants that have been held at the nursery beyond November 1st will not be refunded or exchanged, for quality purposes.
Container Plants: Containerized plant material brought back to the nursery for return will need to be inspected by a manager for approval. If approved, a refund will be issued with a 15% restocking fee. If the plant material is not in original condition or in poor health, it will not be accepted for a return. Examples of poor plant conditions include but are not limited to: drought and/or heat stress, scraped bark, broken branches, dried out foliage, etc. Containerized plants that are held at the nursery but returned before they have left the nursery grounds will still be subject to the 15% restocking fee. Containerized plant material that has been held at the nursery for 30 days or more will not be refunded or exchanged, for quality purposes.
Hardgoods: Hardgoods products returned to the nursery, regardless of whether they ever left the nursery grounds, must be in original condition and will be returned with a 15% restocking fee. All sales are final on anything cut to order, such as pond liner, geotextile, row cover, and shade cloth.
SALES TAX
Sales tax will be calculated on the total materials, but not services, at a rate of 4.9% (2.9% State of Colorado and 2.0% La Plata County). Materials delivered within the Durango City Limits will be subject to an additional 3.5% sales tax, for a total of 8.4%.
SPECIAL REQUESTS
Special and quantity requests include requests for any merchandise not immediately available at Durango Nursery. Placing a request with Durango Nursery does not guarantee that the items can be ordered and is subject to supplier availability. Special requests must be paid for in full soon as the product arrives and are then subject to the Product Holding Policy. No returns of special requests will be accepted. Special requests may require a deposit, be subject to additional fees, have pricing that differs from typical prices, or be subject to other restrictions.
TAX EXEMPT STATUS
Customers that wish to exempt their purchases from sales tax must provide a copy of their Colorado Sales Tax License or Sales Tax Exemption at the time of the sale.
Durango Nursery & Supply, Inc. (Durango Nursery) warrants that nursery stock is true to name and will be in healthy, viable condition when it leaves Durango Nursery grounds. Due to elements beyond our control, when plant material leaves the grounds, no warranty is expressed or implied as to the future health or survivability of the plant material. In the event of failed plant material, Durango Nursery can send an experienced associate of the nursery to do a site visit for inspection, on a case-by-case basis.
PRODUCT HOLDING POLICY
All materials can be held at the request of our customers and at the expense of Durango Nursery for 30 days after material is originally tagged. When tagged, this material must be paid for in full and becomes the property of the customer. For plant material, Durango Nursery will be responsible for the health of the material during the initial 30 days. If the plant health fails in this 30-day period, Durango Nursery will replace the product or credit the customer. If material is held for more than 30 days, a holding fee of 15% of the purchase price will be charged monthly. This holding fee must be paid for in full before material can be picked up or delivered. Material will not be held without payment. No material will be held past November 1st, regardless of the date it was flagged and purchased, even if this period is less than 30 days. After November 1st, any material that has not been picked up will be returned to Durango Nursery with no option for a refund.
RETURN POLICY
Returns will typically be refunded via the original purchase method. Cash returns must not exceed $100, otherwise store credit or a check will be issued. Credit card returns must be refunded back onto the card used in the original purchase. No returns will be accepted on materials purchased at a discounted price, or materials that were a special request (see: Special Requests). All returned material will be subject to a restocking fee of 15% of the purchase price. If materials are held for a customer by a Durango Nursery employee sight unseen, the customer is responsible for inspecting the material before it is picked up or delivered.
Balled and Burlapped Plants: All balled and burlapped (B&B) plant material will not be accepted for return if it has left the nursery grounds. Plants that are held at the nursery but returned before they have left the grounds will still subject to the 15% restocking fee. B&B plants that have been held at the nursery beyond November 1st will not be refunded or exchanged, for quality purposes.
Container Plants: Containerized plant material brought back to the nursery for return will need to be inspected by a manager for approval. If approved, a refund will be issued with a 15% restocking fee. If the plant material is not in original condition or in poor health, it will not be accepted for a return. Examples of poor plant conditions include but are not limited to: drought and/or heat stress, scraped bark, broken branches, dried out foliage, etc. Containerized plants that are held at the nursery but returned before they have left the nursery grounds will still be subject to the 15% restocking fee. Containerized plant material that has been held at the nursery for 30 days or more will not be refunded or exchanged, for quality purposes.
Hardgoods: Hardgoods products returned to the nursery, regardless of whether they ever left the nursery grounds, must be in original condition and will be returned with a 15% restocking fee. All sales are final on anything cut to order, such as pond liner, geotextile, row cover, and shade cloth.
SALES TAX
Sales tax will be calculated on the total materials, but not services, at a rate of 4.9% (2.9% State of Colorado and 2.0% La Plata County). Materials delivered within the Durango City Limits will be subject to an additional 3.5% sales tax, for a total of 8.4%.
SPECIAL REQUESTS
Special and quantity requests include requests for any merchandise not immediately available at Durango Nursery. Placing a request with Durango Nursery does not guarantee that the items can be ordered and is subject to supplier availability. Special requests must be paid for in full soon as the product arrives and are then subject to the Product Holding Policy. No returns of special requests will be accepted. Special requests may require a deposit, be subject to additional fees, have pricing that differs from typical prices, or be subject to other restrictions.
TAX EXEMPT STATUS
Customers that wish to exempt their purchases from sales tax must provide a copy of their Colorado Sales Tax License or Sales Tax Exemption at the time of the sale.
